I started a new business recently and wanted a helpdesk solution. I heard about this heldesk called PathworksSoftware. It seemed to have a lot of good features.Here's some more info about it:

Pathworks has a helpdesk solution with Guided Self Service.(What this means is that anybody can access the web 2.0 solution from around the world).

It also improves issue resolution by guiding customers step-by-step through support instructions.

Best of all, It’s free to download (helpdesk.pathworkssoftware.com).

let me know your experience with helpdesk software!


Kristi